Feedback Management System
Comprehensive customer feedback platform that helps you collect, analyze, and act on customer insights. Transform feedback into actionable improvements and boost customer satisfaction.
Request a DemoPowerful Feedback Management Features
Multi-Channel Feedback Collection
Collect feedback via SMS, email, web forms, mobile apps, QR codes, tablets, and social media. Reach customers on their preferred channels.
NPS, CSAT & CES Surveys
Pre-built templates for Net Promoter Score, Customer Satisfaction, and Customer Effort Score surveys. Track key metrics automatically.
Real-Time Analytics & Reports
Live dashboards showing feedback trends, sentiment analysis, satisfaction scores, and response rates. Exportable reports for stakeholders.
AI Sentiment Analysis
Automatic sentiment detection in customer comments. Identify positive, negative, and neutral feedback. Topic extraction and keyword analysis.
Automated Survey Triggers
Send surveys automatically after purchases, service visits, support tickets, or specific customer actions. Perfect timing for maximum responses.
Alert & Escalation System
Instant alerts for negative feedback or low scores. Automated escalation to managers. Close the loop with unhappy customers quickly.
Kiosk & Tablet Surveys
Deploy feedback tablets at your location. Quick smiley face surveys or detailed questionnaires. Offline mode with automatic sync.
Response Management
Assign feedback to team members, track resolution status, add internal notes. Complete audit trail of all customer interactions.
Review Aggregation
Collect reviews from Google, Facebook, and other platforms in one dashboard. Monitor your online reputation centrally.
Why Businesses Choose Our Feedback Management System
Increase Customer Retention by 35%
Identify unhappy customers early and take action before they leave. Close the feedback loop and win back customers.
Improve Service Quality
Discover exactly what customers love and what needs improvement. Make data-driven decisions to enhance your offerings.
Boost Response Rates
Multi-channel surveys and perfect timing result in 3x higher response rates compared to traditional methods.
Perfect for Every Industry
Restaurants, hotels, retail stores, healthcare, automotive, banks, government, and service businesses of all types.
Benchmark & Compare
Track performance across locations, departments, or time periods. Compare your scores to industry standards.
Easy Integration
Integrates with your CRM, POS, booking system, and other business tools. API for custom integrations available.
Ready to Understand Your Customers Better?
Join businesses across Kenya and Africa using AfriTorque Feedback Management to improve customer experience.
Get Started Today